Terms of Services

Last updated: August 2026

These Terms of Service ("Terms") govern your access to and use of properdry.co.uk (the "Website") and your purchase of any products from PROPERDRY. By accessing this Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Refund Policy, and Shipping Policy, each of which is incorporated into these Terms by reference. If you do not agree, you must not use the Website or place an order.

1. Company Information

PROPERDRY is a brand operated by Digital Edamon Ltd.

Registered address: 10 Coldbath Square, London, EC1R 5HL, United Kingdom
Company No. 10704666
Email: hello@properdry.co.uk
Website: properdry.co.uk

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use this Website and place orders. By placing an order, you represent and warrant that you meet these requirements and that all information you provide is accurate, current, and complete.

3. Orders, Pricing & Payment

All orders are offers to purchase and are subject to acceptance by us. An order is not considered accepted until we have issued an order confirmation or dispatched the products, as applicable.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including where we suspect fraud, misuse, an unauthorised or unlawful transaction, unusually high-risk activity, resale activity, an error in pricing or product information, insufficient stock, or a breach of these Terms. Where an order is cancelled after payment has been collected, any amount properly due will be refunded to the original payment method.

By submitting an order, you authorise us and our payment processors to charge your selected payment method for the full order total, including applicable taxes and shipping charges. You confirm that you are the authorised holder of the payment method used and that the billing information you provide is true and correct.

We strive to ensure that all product descriptions, images, pricing, offers, availability, and other information are accurate. However, minor variations may occur, including variations in colour caused by screen settings, manufacturing batches, photography, lighting, or product improvements.

We reserve the right to correct errors, inaccuracies, or omissions at any time. If a material error affects an order you have already placed, we may contact you to offer the choice of proceeding with the corrected information or cancelling the affected order for a refund.

4. Hygiene Products, Returns & Final-Sale Restrictions

Our underwear, leak-proof underwear, incontinence underwear, liners, and other intimate apparel are hygiene-sensitive products.

Where a product is supplied in sealed packaging and is not suitable for return due to health-protection or hygiene reasons, the statutory right to cancel will not apply once the hygiene seal or protective packaging has been opened, broken, removed, or otherwise compromised after delivery.

For hygiene and health-protection reasons, products that have been worn, tried on against the body, washed, stained, soiled, altered, damaged, or removed from sealed hygiene packaging cannot be returned, exchanged, or refunded unless they are faulty, not as described, or otherwise qualify for a remedy under applicable law.

Unopened and eligible products must be handled only to the extent reasonably necessary to establish their nature, characteristics, and functioning. We may make a deduction from a refund where permitted by law if the value of a returned product has been reduced by unnecessary handling.

Nothing in this section limits your statutory rights concerning products that are faulty, damaged, not as described, incorrectly supplied, or otherwise fail to conform to the contract. Further details are provided in our Refund Policy.

By placing an order, you acknowledge the hygiene-sensitive nature of our products and agree not to open the hygiene seal or protective packaging unless you intend to keep the product, except where inspection without opening is not reasonably possible.

5. Shipping & Delivery

Shipping timeframes, responsibilities, and procedures are described in our Shipping Policy. Any stated delivery date or timeframe is an estimate unless expressly stated otherwise.

You are responsible for providing a complete and accurate shipping address, including any applicable flat, unit, building, postcode, access, or delivery information. We are not responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by you, although this does not affect any rights that cannot lawfully be excluded.

Where we arrange delivery, the products remain at our risk until they are delivered into your physical possession or the physical possession of a person identified by you to receive them. If you independently instruct a carrier that was not offered or arranged by us, risk may pass when the products are delivered to that carrier, to the extent permitted by law.

Where tracking records show delivery to the address supplied at checkout, such records may be used as evidence of delivery. You must notify us promptly if you believe a package has been lost, misdelivered, damaged, or stolen so that we can investigate with the carrier.

6. Chargebacks & Payment Disputes

We take payment integrity seriously. By placing an order, you agree to the following:

• Before initiating a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider, you agree to contact us at hello@properdry.co.uk and give us a reasonable opportunity to investigate and resolve the matter.
• Unless the matter is urgent or you are legally entitled to act sooner, we ask that you allow us at least 7 calendar days to review your complaint and provide a response.
• You acknowledge that changing your mind, no longer wanting a product, or dissatisfaction that does not amount to a legal entitlement to a refund does not automatically justify a chargeback.
• Initiating or maintaining a payment dispute using information that is knowingly false, misleading, incomplete, or inconsistent with the transaction may constitute a breach of these Terms and may be treated as suspected fraud.
• In response to a dispute, you acknowledge that we may provide relevant evidence to your bank, card issuer, payment provider, fraud-prevention provider, insurer, professional adviser, or other authorised party. This evidence may include order records, checkout records, account records, payment information, IP address, device and browser information, billing and shipping details, fraud-screening results, carrier tracking, delivery confirmation, policy-acceptance records, timestamps, and communications between you and us.
• We reserve the right to contest any dispute that we reasonably believe is invalid, inaccurate, abusive, or fraudulent, and to suspend or refuse future orders associated with the customer, payment method, address, account, device, or other identifying information involved.
• To the maximum extent permitted by law, we reserve the right to recover amounts wrongfully reversed or charged back, together with payment-provider fees, administrative expenses, collection costs, and reasonable legal costs actually incurred.

Nothing in this section prevents you from exercising any mandatory legal rights or contacting your payment provider where you reasonably believe a transaction was unauthorised, fraudulent, or has not been resolved in accordance with applicable law.

7. Fraud Prevention & Order Verification

We may use automated systems, payment-provider tools, fraud-prevention services, and manual reviews to assess transactions and protect customers and our business against fraud, identity theft, payment abuse, and unauthorised activity.

We may request reasonable additional information to verify an order, including confirmation of identity, billing details, delivery details, or payment authorisation. We may delay, limit, refuse, or cancel an order where verification cannot be completed or where the transaction presents an unacceptable risk.

We are not obliged to disclose confidential fraud-detection methods, internal risk scores, payment-provider rules, or security procedures.

8. Independent Brand Notice

PROPERDRY is an independent brand operated by Digital Edamon Ltd. PROPERDRY is not affiliated with, endorsed by, sponsored by, or associated with any other company, brand, product, service, organisation, or trademark unless expressly stated otherwise.

9. United Kingdom Sales

PROPERDRY primarily offers and sells products to customers located within the United Kingdom. We may choose to accept orders for other countries where international delivery is made available at checkout.

We reserve the right to cancel orders placed from, or for delivery to, locations that we do not currently serve, locations subject to legal or carrier restrictions, or locations where delivery cannot reasonably be completed.

Customers placing an international order are responsible for reviewing any applicable local import requirements, subject always to any obligations that applicable law places upon us.

10. Product Purpose, Performance & Individual Results

Our products are designed as reusable consumer apparel intended to help manage light to moderate everyday leaks, subject to the description of the particular product purchased.

Product performance may vary according to fit, size, body shape, movement, washing and care, product condition, frequency and volume of leakage, how long the product is worn, and other individual circumstances.

No underwear product can guarantee complete protection in every situation. Customers experiencing heavy, sudden, continuous, faecal, or medically significant leakage may require additional protection or advice from a qualified healthcare professional.

Any absorption quantity, duration, comparison, customer experience, or performance statement displayed on the Website is intended as general product information and must be read together with the applicable product description, usage instructions, limitations, and care instructions. Individual results may vary.

11. No Medical Advice; Not a Medical Device

Our products are consumer apparel intended for comfort and everyday use. Unless expressly stated otherwise, they are not medical devices and are not intended to diagnose, treat, cure, monitor, or prevent any disease, illness, or medical condition.

Nothing on this Website, in our advertising, or in communications from our customer care team constitutes medical advice. Our customer care team is not qualified to diagnose medical conditions or recommend medical treatment.

If you have a medical concern, experience a sudden change in symptoms, or are uncertain whether a product is suitable for you, you should consult a qualified healthcare professional.

12. Product Care & Customer Responsibilities

You are responsible for selecting the appropriate product and size and for following all product instructions, washing instructions, drying instructions, warnings, and care information supplied on the Website, packaging, or garment label.

Failure to follow the applicable care instructions may reduce product performance, damage the product, or invalidate any non-statutory guarantee offered by us. This does not affect your statutory rights in relation to faults that existed when the product was supplied.

Products should be inspected before use. You should discontinue use and contact us if you notice a manufacturing defect, unexpected deterioration, skin reaction, discomfort, or damage that may make continued use unsafe.

13. Intellectual Property

All Website content, including the PROPERDRY name, logos, branding, graphics, photographs, videos, illustrations, designs, layouts, text, product descriptions, advertising materials, and other content, is owned by or licensed to PROPERDRY / Digital Edamon Ltd and is protected by applicable intellectual-property laws.

Website content may not be copied, scraped, reproduced, republished, modified, distributed, sold, commercially exploited, or used to create competing products or marketing materials without our prior written permission.

14. Reviews, Photographs & User Content

If you submit a review, photograph, video, testimonial, comment, or other content to us, you confirm that it is truthful, based on your genuine experience, and does not infringe another person's rights.

To the extent permitted by law, you grant Digital Edamon Ltd a non-exclusive, worldwide, royalty-free licence to reproduce, display, publish, adapt, and use content that you voluntarily submit for customer service, operational, evidential, and promotional purposes.

We may moderate or remove content that is unlawful, abusive, misleading, defamatory, fraudulent, irrelevant, infringes another person's rights, or otherwise breaches these Terms.

15. Acceptable Use

You agree not to:

• use the Website for any unlawful or fraudulent purpose;
• place orders using false, stolen, or unauthorised information;
• impersonate another person or misrepresent your identity;
• interfere with the operation, functionality, availability, or security of the Website;
• introduce malware, malicious code, automated attacks, or harmful technology;
• scrape, harvest, copy, or commercially exploit Website content or customer information;
• attempt to bypass fraud controls, purchase limits, account restrictions, or order cancellations;
• use our Website or products in a way that infringes the rights of others; or
• abuse, threaten, harass, or make unlawful communications toward our staff, contractors, service providers, or other customers.

We may restrict or terminate access to the Website and refuse future service where we reasonably believe these requirements have been breached.

16. Third-Party Services & Links

The Website may use or link to third-party services, including payment providers, delivery companies, tracking platforms, review services, social networks, and other websites.

We are not responsible for third-party content, systems, privacy practices, availability, or conduct where those matters are outside our reasonable control. Your use of a third-party service may also be governed by that provider's terms and policies.

17. Disclaimer of Warranties

To the maximum extent permitted by law, and except for warranties, representations, terms, and rights that cannot lawfully be excluded, the Website is provided on an "as is" and "as available" basis.

We do not warrant that the Website will always be available, uninterrupted, secure, or free from minor technical errors. We may temporarily suspend or restrict access for maintenance, security, operational, or legal reasons.

Nothing in these Terms excludes the statutory requirement that products be of satisfactory quality, fit for any particular purpose made known to us, and as described, where those requirements apply.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory consumer rights.

Subject to the paragraph above and to the maximum extent permitted by law, PROPERDRY and Digital Edamon Ltd shall not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

We shall not be liable for business losses, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of commercial data arising from a consumer purchase. Products sold through the Website are intended primarily for private and domestic use unless expressly stated otherwise.

To the maximum extent permitted by law, our total aggregate liability arising from a particular product or order shall not exceed the amount paid for the product or order giving rise to the claim. This limitation does not apply where applicable law requires a greater remedy or prohibits such a limitation.

We are not responsible for delay or failure caused by events outside our reasonable control, provided that we take reasonable steps to minimise the effect of the event and continue performing our obligations where reasonably possible.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PROPERDRY, Digital Edamon Ltd, and their officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising directly from:

• your fraudulent, unlawful, or abusive use of the Website;
• your material breach of these Terms;
• your infringement of another person's rights; or
• content submitted by you that is unlawful or infringes another person's rights.

This provision does not require a consumer to indemnify us for losses caused by our own negligence, breach of contract, breach of statutory duty, or other wrongful act.

20. Complaints & Informal Resolution

If you have a complaint, please contact us at hello@properdry.co.uk and provide your name, order number, a clear description of the issue, and any relevant photographs or supporting information.

We will review complaints in good faith and may request reasonable information required to investigate the matter. Providing complete and accurate information will help us resolve the complaint more efficiently.

Before beginning formal proceedings, both parties agree, where reasonable, to attempt to resolve the dispute through good-faith written communication. This does not prevent either party from exercising urgent or mandatory legal rights.

21. Governing Law & Disputes

These Terms and any contract between you and us are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except that if you are a consumer residing in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom in which you reside.

Nothing in these Terms removes or limits any mandatory consumer-protection rights or jurisdictional rights available to you under applicable law.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, operations, Website, payment methods, legal obligations, or business practices.

The updated version will be posted on this page with a revised "Last updated" date. Unless applicable law requires otherwise, updated Terms will apply to orders placed after the updated version is published and will not retroactively alter completed purchases.

23. No Waiver

If we delay or fail to enforce any provision of these Terms, this does not mean that we have waived the right to enforce that provision or any other provision later.

Any goodwill refund, replacement, credit, discount, or other accommodation offered in a particular case is discretionary unless required by law. It does not create an obligation to provide the same accommodation in another case.

24. Severability & Entire Agreement

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable. If modification is not possible, it will be removed without affecting the remaining provisions.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, applicable product description, and any other terms expressly presented and accepted during checkout, constitute the agreement between you and PROPERDRY regarding your use of the Website and purchase of products.

25. Contact

PROPERDRY
Operated by Digital Edamon Ltd
10 Coldbath Square
London, EC1R 5HL
United Kingdom
Company No. 10704666
Email: hello@properdry.co.uk
Website: properdry.co.uk